Refund policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and  determine the next best step.  For our returns, please view our Returns and Refunds Policy below for more information.

Return/Refund Policy

If you need to return an item, please review our return policy for instructions on how to proceed.

You may return most new, unopened items within 30 days of delivery for a full refund. All returns after 30 days will be subject to store credit. You are responsible for shipping the material back to our warehouse.  We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.